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AGENT PRO HELP

A clear next step.

Get your listings organised, find property options and share with confidence.

Sign in and recover access

Use your registered phone number and password at NexaProp sign-in. Open your verification email first if you are setting up a new account.

I forgot my password or need another setup link

Open Forgot password with your registered phone number and account email. For first-time setup, choose Get a setup link. Use the most recent valid email and keep reset links private.

The email has not arrived

Check spam and the email address on your account. Contact support with the approximate request time and the on-screen message. Do not share a password, OTP or reset link. Support will verify your identity before an account change.

Your first useful session

  1. Complete My public profile with your professional name, registration, contact and company information. Preview what a client will see.
  2. Add one listing you are authorised to market. Check the facts, upload photos and keep private owner details in their dedicated fields.
  3. Create one buyer or tenant request in Requests & Matches. Keep identifying client information out of shared requirement notes.
  4. Prepare a short collection of permitted listings, open its client link as a guest and check the information before sending it.

A relevant match depends on available, authorised inventory. You can still organise your own listings and prepare a collection when there are no matches.

Listings and photos

Where do I edit, share or download a listing?

Use the actions on the inventory card. Manage listing includes media. Full info includes photo and PDF downloads where your access permits them. PDF options let you choose your branding and contact details, or omit them.

A photo upload failed

Keep the media panel open and check which files completed. Retry the failed upload once your connection returns; completed photos should remain. Avoid submitting the same batch in another tab. If it still fails, send support the listing reference, file type, approximate file size and error message.

I cannot find a property

Check whether you are in your own inventory or Global Co-A. Search by building, area or reference, then narrow the filters. Clear restrictive price, size or property-type filters if there are no results. Private or withdrawn listings will not appear just because you know their reference.

Keep price and availability current. Use the card’s sharing and availability controls when reconfirming a property.

Requests & Matches

For my clients: your buyer or tenant request has property options to review. Shortlist suitable properties and track viewing or follow-up progress.

For my listings: one of your properties matches another agent’s request. Review the request and coordinate with that agent while preserving your listing ownership and attribution.

Confirm current availability and cooperation arrangements before promising a viewing. A match is a suggestion, not confirmation that a transaction or agreement exists.

Co-A and client sharing

Global Co-A includes client sharing. Choose Own inventory only for your own client profile and collections without Global Co-A, or Private to keep the property in your own inventory. Owner information stays private, and only client-approved photos may be exported.

How do I share a curated collection?

Add the listings you are permitted to share, check your introduction and copy the client link. Preview it signed out. Your public profile and collections use the available NexaProp hosting and branding; a custom domain applies only where it is verified and entitled.

I shared the wrong link

Use the collection’s Revoke & replace link action, or archive the collection. Check the old link signed out. Withdrawing access cannot recall copies someone already downloaded. Report any private information exposure to support promptly.

Does WhatsApp contact mean a message was delivered?

No. NexaProp can record contact initiation or an enquiry. Opening WhatsApp does not prove that a message was sent, delivered or read.

Only upload photos and information you have permission to use. Report disputed ownership or unauthorised publication with the listing reference.

Payments and access

Your subscription screen shows the dates and offer that apply to your account. Private pilot access does not automatically become a paid subscription. Commercial signup and payment depend on the approved launch being enabled.

I uploaded a bank receipt. Is my payment active?

Receipt upload means payment evidence was received. Paid access is confirmed only after NexaProp verifies the bank payment; a receipt is then generated. Contact support with the invoice reference if you need an update.

What happens when access expires?

Under the current Agent Pro launch policy, unpaid trials have no payment extension. Existing paid subscribers receive seven renewal days with full access. After a lapse, paid workspace and public/Co-A sharing pause; billing, recovery and support remain available. Records are kept for at least 90 days without automatic deletion. Reconfirm listing availability before sharing resumes.

How do I stop renewing or request a refund?

Monthly purchases are one-time payments; no automatic debit is authorised. To stop renewing, do not purchase another month. For an unused prepaid term, duplicate payment or service issue, contact support from your registered email with the invoice number and request. The accepted policy and verified evidence determine the outcome. A refund record confirms an externally processed return; it is not a bank transfer button.

Contact support

support@nexaprop.com

Edmund · Daily, 10am–6pm Malaysia time. AI may help prepare a response; Edmund handles account, payment and incident decisions. You can ask for human review.

Include your account email, the relevant listing or invoice reference, what you were trying to do and the approximate time. Share a redacted screenshot if helpful. Never send passwords, verification codes, reset links or online banking credentials.

If the app is unavailable, email remains your support route. Messages outside staffed hours are reviewed during the next support window; there is no 24-hour live-support promise.

For access, correction, export or account-closure requests, email from your registered address. We will verify identity and explain the applicable process and retention requirements.