NexaProp Agent Pro uses one-time monthly payments. We do not charge your card or bank account automatically. To stop renewing, do not purchase another month. You may also contact support@nexaprop.com to request cancellation of a future prepaid term.
Before a paid term begins. You may cancel an unused prepaid monthly term and request a full refund. We use the time we received your request, not the time we finish reviewing it, to decide whether the term had begun. Cancelling a paid purchase does not shorten an otherwise valid free trial. Cancelling one term does not create free access beyond your existing entitlement.
After a paid term begins. We do not normally offer a change-of-mind refund or prorated credit for that month. You retain the access already purchased until its expiry, subject to the service terms. This does not exclude a remedy for a duplicate or incorrect charge, a service materially different from what was promised, our failure to provide the service, or rights available under applicable law.
Duplicate or incorrect payments. Contact us with the invoice number, payment date and proof of payment. Once verified, an excess or duplicate amount is returned rather than silently converted into a future subscription. Do not send your password, a full card number or online banking credentials.
If NexaProp permanently stops the paid service. We refund unstarted prepaid terms and the unused portion of the current paid term from the effective withdrawal time. Temporary incidents are reviewed for their duration, impact and any applicable rights; a refund, credit or other remedy is communicated in writing. There is no promise of uninterrupted service and no blanket exclusion of valid claims.
How to request a refund. Email support@nexaprop.com from your registered email, including the invoice number and reason. We may ask for proportionate proof that you are the payer or authorised account holder. We acknowledge the request and give an estimated review date during our support hours: daily, 10am–6pm Malaysia time. We do not promise a bank settlement date we cannot control.
How approved refunds are paid. We confirm the amount, reason, currency, affected paid term and expected processing time in writing before processing. Refunds go to the original payment method or verified original payer. A request to pay another person or a different bank account requires separate verification. We do not deduct an undisclosed administrative fee. Your bank or payment provider may need additional time after we process a refund.
Access after a refund. A full refund reverses only the entitlement bought by that payment. Other valid paid terms and any remaining trial are preserved. If no entitlement remains, paid workspace, public listing and Co-A access pause; billing, account recovery and support remain accessible. Records are preserved for at least 90 days without automatic deletion. When access resumes after a lapse, listing availability must be reconfirmed before sharing resumes. We explain the effective access change before processing.
Introductory offer. Your first twelve purchased paid monthly terms cost RM49 each. After twelve paid months, RM49 continues until the promised Marketplace update is actually available; subsequent new purchases may then be quoted at RM79. There is no January payment deadline. A fully refunded, unstarted term does not count as a paid month. Returning a separate accidental duplicate does not remove your valid original purchase or change its access. Months already used remain counted; a partial refund does not restart the twelve-month offer or create another trial. An agreed replacement for the same failed service period must not be counted twice and requires a reviewed reconciliation. Other valid terms and any remaining full trial are preserved.
Disputes. If you disagree with a decision, reply to the written outcome and ask Edmund to review the payment evidence and decision. You may use any complaint, dispute or legal rights available to you. Nothing in this policy limits a right or remedy that cannot lawfully be excluded.