Your privacy on Nexaprop
NEXAPROP MARKETPLACE · 22 OCTOBER 2026 · v1
Marketplace privacy notice
Operator and contact
Nexaprop is operated by Simplify Interiors Sdn Bhd. Contact support@nexaprop.com for privacy requests, issues you cannot resolve with the agent, or when the agent is unavailable. Listing agents handle their listing enquiries and reports. This notice covers the consumer marketplace; the separate Agent Pro subscription terms remain unchanged.
Browsing and saves on your device
You can browse without an account. Your shortlist stores property references only in this browser on this device. Your appearance preference is also stored locally. Search filters, sort order, page and scroll position may be kept temporarily in this tab to restore results. Photos and facts are checked again when displayed. Saves do not sync across devices. Remove saved properties or clear site data to remove local saves; this does not delete an enquiry already submitted.
When you make an enquiry
We receive your name, phone number, message, consent, property reference and submission identifier from you. If selected, we also receive your preferred contact method, email address and requested viewing time. We store these with the enquiry source, named recipient and follow-up status so that agent can respond through Agent Pro. We do not broadcast your contact details to multiple agents.
Required details are needed to save and route an enquiry; you can continue browsing without providing them. Draft input stays in page memory, not Nexaprop browser storage; leaving or reloading clears it. Saved enquiries remain in our service under the retention rules below. Authorised support personnel may access them where necessary to resolve a problem.
Choosing WhatsApp
The enquiry is saved before the WhatsApp message preview appears. The agent has it in Nexaprop even if you stop there. Only when you choose Continue to WhatsApp do we open a link containing your name, phone number, message and property link, plus viewing details if provided. This passes the prefilled text to WhatsApp and may leave it in browser history. You still choose whether to press Send; Nexaprop does not send the message automatically. You can use Enquire without opening WhatsApp. The WhatsApp Privacy Policy applies to its service.
Reports, measurement and security
A listing report stores the property reference, selected reason, time, review status and internal review notes. The listing agent handles the report; platform support handles privacy or agent-unavailable escalation. If you email support, we receive your correspondence.
Marketplace measurement counts searches, views, shortlist actions, contact clicks, submitted enquiries and viewing requests separately. Counts contain a date and, where relevant, a public property reference. They contain no raw messages, contact details, search text or visitor identifiers. Abuse prevention uses protected hashes of network information and phone numbers to limit repeated attempts. Marketplace rate-limit records are cleaned after 24 hours in the maintenance cycle. Hosting/security logs may contain network or device information and are subject to provider controls.
Recipients and service providers
The named agent and authorised support staff receive information needed for the purposes above. We use OpenAI Sites for hosting and Cloudflare for database, media, security and encrypted backups. Providers may process information outside Malaysia. Email providers process support correspondence; WhatsApp receives details when you continue to its service. We do not use enquiry messages for AI search in this release.
Retention and deletion
Enquiries, including contact details, messages and follow-up, are removed from active marketplace storage after 12 months without a meaningful follow-up change. Replaying the same submission or saving unchanged follow-up does not restart that period. Resolved reports are removed 12 months after the resolution review. Unresolved reports and records with a specifically recorded, justified hold remain until reviewed. Scheduled cleanup processes records in bounded batches.
Minimal deletion identifiers, without contact details or messages, remain for 90 days to prevent resubmission and reconcile backup recovery. Encrypted backups are scheduled to expire after 90 days; physical removal can complete later as storage processes expiry. Locked backups cannot immediately be edited for an individual request. Expired backups are not used for recovery, and deletion records must be reconciled before restored data is used.
Information you have sent through WhatsApp, or an agent has separately retained, is subject to their practices. Deletion in Nexaprop does not automatically delete those copies.
Your access, correction and choices
Contact support@nexaprop.com for access, correction, deletion or withdrawal of consent for further contact. Include an enquiry/property reference and the minimum information needed to locate it. We verify identity and scope proportionately; do not send identity documents unless a justified verification step is agreed. We will explain any reason to retain a record during review. You may also contact the agent about their own use of your information and raise a concern with Malaysia’s Personal Data Protection Department.